Anti-Spam Policy
Last Updated: September 20, 2024
Selmurat is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy outlines the standards we uphold for all electronic communications sent through or in connection with our platform, and the expectations we place on users of our services.
1. Scope
This policy applies to:
- All electronic messages sent by Selmurat to users, customers, or prospects
- All messages sent by users through our platform or using our infrastructure
- Any automated or bulk communications initiated via our services
- Transactional, promotional, and informational communications of any kind
2. Our Commitment
Selmurat does not send unsolicited commercial messages. We only contact individuals who have:
- Explicitly opted in to receive communications from us
- Entered into a business relationship with us that makes such communication reasonably expected
- Made a direct inquiry or request that warrants a response
We do not sell, rent, or share contact information with third parties for the purpose of sending unsolicited messages.
3. Prohibited Conduct
Users of our services are strictly prohibited from using Selmurat's platform, infrastructure, or services to:
- Send unsolicited bulk email or messages to recipients who have not given explicit consent
- Harvest, scrape, or collect email addresses or contact data without permission
- Use deceptive subject lines, sender names, or message headers
- Falsify or obscure the origin of any electronic message
- Send messages that contain misleading or fraudulent content
- Continue sending messages to recipients who have opted out or unsubscribed
- Use third-party contact lists obtained without verifiable consent
- Engage in phishing, spoofing, or any form of social engineering through messaging
- Relay messages through unauthorized or open mail servers
4. Consent and Opt-In Requirements
4.1 Express Consent
Before sending any promotional or marketing communication, users must obtain clear and verifiable consent from recipients. Consent must be:
- Freely given, without coercion or deception
- Specific to the type of communication being sent
- Informed, meaning the recipient understands what they are agreeing to receive
- Documented and retrievable if challenged
4.2 Implied Consent
Implied consent may apply in limited circumstances, such as when a recipient has an existing business relationship with the sender. Even in such cases, communications must remain relevant to that relationship and must always include a clear opt-out mechanism.
5. Unsubscribe and Opt-Out
Every commercial or promotional message sent through our platform must include a clear, functional, and easy-to-use mechanism for recipients to opt out of future communications. Specifically:
- An unsubscribe link or instruction must be present in every message
- Opt-out requests must be honored within a reasonable timeframe, not to exceed ten business days
- Recipients must not be required to pay a fee or provide unnecessary personal information to unsubscribe
- Once a recipient has opted out, no further promotional messages may be sent to that contact
6. Message Content Standards
All messages sent through or in association with our services must meet the following content standards:
- Clearly identify the sender by name and provide valid contact information
- Use accurate and non-deceptive subject lines that reflect the content of the message
- Not contain malicious code, attachments designed to cause harm, or links to harmful content
- Not impersonate any individual, organization, or brand
- Include a valid physical or registered mailing address for the sender
7. Monitoring and Enforcement
Selmurat reserves the right to monitor communications sent through our platform to ensure compliance with this policy. We may take any of the following actions in response to a suspected or confirmed violation:
- Issue a formal warning to the user or account holder
- Temporarily suspend access to messaging features
- Permanently terminate the account responsible for the violation
- Report abusive activity to relevant authorities or industry bodies
- Pursue legal remedies where applicable
We cooperate fully with investigations by network operators, internet service providers, and regulatory bodies regarding spam-related complaints.
8. Reporting Spam
If you have received an unsolicited message that appears to originate from Selmurat or from a user of our platform, we ask that you report it promptly. You can contact us at:
Email: help@selmurat.com
Please include the full message headers, the content of the message, and the date and time it was received. We investigate all reports and take appropriate action.
9. Third-Party Integrations
When our services are integrated with third-party tools, platforms, or APIs that involve messaging or communication, users remain responsible for ensuring that all communications sent through those integrations comply with this policy. Selmurat is not liable for spam or policy violations originating from third-party systems used independently by the user.
10. Policy Updates
Selmurat may update this Anti-Spam Policy from time to time to reflect changes in our practices, technology, or applicable standards. When we make changes, we will update the date at the top of this page. Continued use of our services following any update constitutes acceptance of the revised policy.
11. Contact
For questions, concerns, or reports related to this Anti-Spam Policy, please reach out to us:
| Method | Details |
|---|---|
| help@selmurat.com | |
| Phone | +380 93 441 26 05 |
| Address | Horkoho Pl, 2, Kryvyi Rih, Dnipropetrovsk Oblast, Ukraine, 50000 |
| Website | selmurat.com |